FAQ

It’s a common question and concern. People of all ages are susceptible to eye infections that can occur due to a variety of different exposures. (Check out this post on the importance of wearing swim goggles.)

Here’s a quick list of the top five signs that you may have an infection

1. Pain: From the basic unusual feelings in your eye to the good old “oh man this doesn’t feel right.”
2. Discharge: Puss, mucous, excessive tearing. (I had one patient ask me – yes that qualifies)
3. Redness: When your eye that looks a little pink or red to “my God what happened?”
4. Sensitivity to lights: Wearing your sunglasses at night.
5. Poor vision: Blurry, hazy, halos.

If you are experiencing any of those symptoms: do not pass Go. Your eye health is too important. Call the office 313.885.5400 so we can get you in right away.

— Dr. Mike Lowe

Orders generally take no longer than two business days to leave our laboratory from the day we receive the order (up to 4:30 pm E.S.T.). More customized orders, like custom-surfaced lenses, Transitions^®, polarized lenses, and bifocals/progressives will add an additional day. Anti-reflective coating with a more customized order may take an additional two days. Mailing transit time varies based on shipping method and location.

While your contact lens and eyeglasses prescriptions may seem the same, they usually have some differences (even if they seem minor to you). We recommend you get your eyeglass prescription from your doctor. You should really have a copy of it anyway.

If you have two different numbers you have either been given both the Distance/Reading or Right Eye/Left Eye. If the numbers are higher (and different), like to 62/59, then the first number is your Distance PD and the second is your Near PD (for reading-only glasses). If the two numbers are lower, like 30.5/31.5, then you had someone take your PD one eye at a time (called “monocular PD”). The first number is for the right eye (O.D.) and the second number is for the left eye (O.S.). If you have a monocular PD available, put it in the “Customer notes:” section of the order form and we’ll use it.

You can leave those fields blank. Cylinder and Axis are for astigmatism correction. If your doctor didn’t write it in, you don’t have to either. The Add power is for people (typically over 40) who now have different prescriptions for distance and near vision. Younger people don’t have trouble up close with their distance prescription on, so their Add is technically zero; in actuality, it’s just not written at all. If you don’t have an add on your Rx, or if you want distance-only glasses, leave those fields blank.

Yes! You’ll need to enter PLANO for the sphere (SPH) powers, so we don’t think you “just forgot” to enter any prescription at all.

CR39 Hard-Resin Sun Lenses = 1.49

Polycarbonate Lenses = 1.59

Super-High Index Lenses = 1.67

Prior to shipping, each pair of eyeglasses is inspected by a certified technician to ensure the accuracy of the prescription and proper alignment of the frame. Further, they are packaged in an attractive hard case for protection. In the unlikely event that your glasses arrive with a defect, we will replace them completely free of charge within 30 days of shipment.

In the unlikely event your new glasses need to be remade for reasons beyond our control (e.g. your doctor changes your prescription, you would like to select a different style, or if you accidentally enter incorrect prescription information), we will gladly do so for only 50% of the purchase price plus shipping and handling charges. We do this to ensure our ability to continue to provide all our customers high-quality and cost effective prescription glasses anywhere. Please contact our office for a Return Authorization Number within 30 days of the original shipping date if you need to have your glasses remade.

Check with your provider to see what their reimbursement policy is. If you need our Tax-ID Number (TIN) for this, let us know when you place your order and we’ll be happy to provide it.

We are happy to provide references. Additionally, we truly value our clients and their time and don’t typically provide this information until the final stages of the decision-making process. Our references are important to us and we don’t want them to reach reference fatigue.